Updated on 1 August 2024

1. How cancellations work

This cancellation policy explains clearly about the main rules regarding cancellation for the host and the guest~~.~~ For the full detailed list of rules, see the Homii user terms and conditions agreement.

1. Cancellations before the homestay period starts 【Terms and Use No.6.2 and 6.3】

1-1. Cancellation BEFORE the reservation is confirmed

A guest or a host can cancel a reservation regardless of the days before the homestay start

****(payment required within 7 days of receiving the contract or by 7 days before the homestay starts)

• The guest doesn’t need to pay a cancellation fee.
• The host can’t ask Homii to receive the host payout.

【Definition of “Confirmation of Reservation” 】

To confirm a reservation, both the guest and the host are required to sign the contract. Also, the guest has to pay the monthly homestay fee for the first month to Homii within 15 days of receiving the contract or by 7 days before the homestay starts, whichever comes first. Reservation completes once the contract signatures and payment are confirmed by Homii.

If the guest doesn’t pay the monthly homestay fee for the first month to Homii within 15 days of receiving the contract or by 7 days before the homestay starts (once the day 7 days before the Homii starts has past) reservation proceedings will be automatically cancelled. In this case, the guest has to restart the reservation from the beginning.

1-2. Cancellations AFTER the reservation is confirmed

A guest or a host can cancel a reservation

• A guest may cancel the reservation due to inevitable reasons (e.g., visa issuance or itinerary changes). However, a guest should be mindful and respectful of the preparations the host has made to accommodate him/her.
• In principal, a host can’t cancel a reserved homestay unless Homii agrees that there is an appropriate reason to cancel.
• Homii will asks both the guest and host for the cancellation fee as shown in “Cancellation period & fee” section #2-1 and #2-2.

2. Cancellation period & Fee - before homestay starts -

2-1. Cancellation Fee : Cancellation by GUEST

Payment by GUEST

• Prior to 15 days before the homestay starts: Homii Service Fee (Homestay Fee is to be refunded)
• 0-14 days before the homestay starts : Homii Service & Homestay Fee for 14 days

Payout for HOST

• Prior to 15 days before the homestay starts: No homestay payout
• 0-14 days before the homestay starts : Homestay payout for 14 days